Reservations

For activities to be attended by more than one person, only 1 person is required to make the reservation. The person making the reservation must be over 18 years of age. After making a reservation on our website, one of our sales representatives will contact you by phone or email as soon as possible and inform you whether your reservation is confirmed or not. If you contact us by phone at the contact numbers on our site, our sales representative will inform you whether your reservation is confirmed or not.

If your reservation is confirmed, our sales representative will send you a digital ticket or itinerary via WhatsApp or email. This ticket will contain information such as the event date, the first and last name of the person making the reservation, and the fee paid or to be paid. You do not need to print your ticket. You can simply show it to the attendant on your mobile phone on the day of the event.

Payment

A 20% deposit of the total amount is required for the reservation, and the remaining balance will be collected after your arrival in Istanbul. The deposit payment can be made by credit card (MasterCard, Visa, or Debit). We use a 3D Secure payment system link. You will pay by clicking the payment link we send you. We cannot access your card information in any way. When we receive the payment, we begin securing everything for you and will send all documents, such as the official itinerary and flight tickets, via email.

Reservation Changes

We reserve the right to cancel and change reservations due to unforeseen circumstances, and we strive to inform you at least 1 day prior to any change or cancellation. We will try to offer you a suitable alternative if a change is necessary.

Cancellations by Us

We will refund the full fee paid for the activity in the event that we must cancel the tour due to unforeseen circumstances.

Cancellations by You

If you cancel more than one month before the activity start time, you will be entitled to a refund of 50% of the tour deposit. If you cancel between 15 and 20 days before the activity starts, you will be entitled to a refund of 20% of the tour deposit. If you cancel less than 15 days before the activity starts, no refund will be issued.

Passport and Visa

If you participate in a tour that involves visiting another country, such as a private boat tour visiting Greece or a day trip to the Greek islands, you must ensure you have a valid passport and visa. Alpaca Travel is not responsible for tour cancellations due to invalid passports or visas.

All Hot Air Balloon Flights in Cappadocia Are Sold Subject to the Following Conditions:

  1. The person whose name appears on the contract will be considered the group leader and therefore accepts these terms and conditions on behalf of and for all persons named, added, or substituted on the booking form.
  2. All prices shown are those valid at the time the website goes online. The information provided here is based on the latest available information. We reserve the right to change any of the itineraries, services, facilities, prices, or vehicles described, without being liable for any compensation or refund.

    3. Confirmation Policy

  3. Balloon flight or excursion reservations can only be confirmed when full payment has been received.

    4. Refund Policy

  4. Customers wishing to cancel one of their products for any reason, including health or family reasons, are subject to the following fees:
    • 4A) 30 days or more notice for tours: Alpaca Travel will accept the cancellation. If you have made full payment, we will refund 70%.
    • 4B) 29 days or less notice for any reservation: No refund.

    5. Cancellation/Delays Due to Weather Conditions

  5. If the weather does not permit, flights may be delayed until the next morning; therefore, we suggest you book your flight for your first available morning so you don’t miss out. If you cannot take the flight, you will be refunded the full amount.
  6. Prices include insurance for all hot air balloon flights.
  7. The liability of Alpaca Travel and/or its agents is limited. Alpaca Travel cannot accept any liability for any delay or change in schedule, breakdown in machinery or equipment, strikes, theft, loss/damage of luggage, or injuries arising from war or terrorist activities (threatened or actual), weather conditions, or any matter related to this. All such losses or expenses must be borne by the customer.
  8. We reserve the right to change at any time any part of the itinerary or the carrier used. Advertised prices are subject to change due to price increases resulting from increases in the price of gasoline and similar causes. In such a case, each passenger may be required to pay an additional amount for the trip reflecting such an increase.
  9. In the event of an equipment breakdown, Alpaca Travel and/or its agents have 24 hours to resolve the problem by repairing it or replacing it with another. No type of refund will be made for this reason.
  10. Alpaca Travel reserves the right to refuse, accept, or remove, at its sole discretion, at any time prior to the flight, any tour member as a trip participant when their behavior is not compatible with the general enjoyment and well-being of other members on the trip. No refund will be made in this regard.
  11. In the unlikely event of dissatisfaction, customers should bring their complaint(s) to the attention of the Alpaca Travel head office in Bodrum.
  12. Passenger Responsibility: It is the passenger’s responsibility to inform Alpaca Travel of any special requirements they may have.
  13. If a customer does not join a flight, no refund can be made.
  14. The information stated on this website is correct to the best of our knowledge and belief.